HELP FOR MALAYSIAN SELLERS
Frequently asked questions
Straight answers about connecting a store, checking payouts and using credits.
What does PlatformRecon do?
PlatformRecon compares marketplace orders, fees and settlement records with the payouts shown by the marketplace. It helps Malaysian sellers find differences that need review.
Which marketplaces can I connect?
The current public app supports Shopee Malaysia and TikTok Shop Malaysia. Connect your seller account through the marketplace authorization screen; you do not give PlatformRecon your marketplace password.
Does connecting or syncing my store cost credits?
No. Connecting a store, importing records and opening a draft reconciliation cycle are free. Credits are used when you reveal the reconciliation result for transactions.
What counts as a missed payout?
A completed order may be flagged when no matching payout is found after the expected settlement window. Check later payout releases and the marketplace statement before treating it as money owed.
Can a flagged difference change after a later sync?
Yes. Marketplaces can release payouts or adjustments later. Sync again and re-check a flagged transaction to compare it with the latest available records.
Will PlatformRecon file a claim or recover money for me?
No. You can review and export the evidence, then contact the marketplace seller support team yourself. A flagged result is a reason to investigate, not a guarantee of recovery.
Where can I see pricing and the refund policy?
Current credit packages are shown on the homepage. The Refund Policy explains when unused credits or billing errors may qualify for a refund.
Read the payout reconciliation guide, check current pricing and the Refund Policy, or contact us with another question.